FAQ/Policies~

Thank you so much for your love & support! I appreciate you so much & you are helping me live my dream.. 

Spacevlaue candles are created with soy wax & beeswax (always stated in product descriptions), infused with organic shimmer for color & natural fragrance oils, topped off with biodegradable glitter, ethically sourced herbs, crystals & other items. Crystals & other items should always be removed before burning, along with a bit of herbs. 

Skincare is created with 100% pure therapeutic grade essential oils by doterra & organic ingredients which are always stated in the descriptions of products.

I do not accept returns, cancellations or exchanges. But please feel free to contact me with any questions or concerns.

When will my package come in?
-Products can take from 2-3 weeks to be packaged/shipped. *Customs may take longer* Due to the freshness of products, some are made to order which can also take longer. All products are freshly handmade & unique. Your support means the world to me. If you are needing your package by a certain date, please state that in the comments when ordering or contact me before placing the order.

Do you accept customs?
-I accept customs of all kinds including; candles, skincare, art, jewelry, etc. Prices range depending on the custom. Please get in touch with me for more details. My customs are always open and am always exciting to hear your ideas!

I gave the wrong address and my order already shipped.
-First and foremost please get in touch with me & we will go from there. But please understand if the package does not get retuned back to me I am not responsible to replace that package. If it does get sent back & you’d like it returned to you I ask that you repay the shipping costs. Please always make sure your shipping info is correct as you deserve to enjoy the products you purchase!

I gave the wrong address and my order hasn’t shipped yet.
-Get in touch with me through the “contact” tab. Please do not DM me with questions regarding your order on my social media unless that is where the purchase was made through.
Please try & contact me before 24 hours after placing your order.

I was given a discount code- How many times can I use it?
-Please only use codes from me one time. I have many Spacevalue representatives who share discount codes all the time & you are welcome to use those as you desire!

It says my item(s) are delivered but it isn't. / My package is missing.

-If you’ve checked the tracking number & it says your package is delivered but isn’t & after getting in touch with your apartment complex, post office, etc. get in touch with me as soon as possible. Your package could be sent back, gotten mixed up, or not arrived quite yet. 

 My item(s) came damaged/ broken. What do I do now?

-Please get in touch with me as soon as possible if your order comes in damaged or broken with a couple photos & a photo of the paper receipt that comes with your order.

Do the herbs catch on fire?

-Sometimes they can which is why you should never leave a candle unattended- but usually the herbs end up sinking into the wax so they don’t ever catch a flame~ You should always remove some if there is too much, stay in the same room as your candle & burn it in a safe place.

 

*All customers and orders personal information will stay private and will only be used when the customer orders.

I accept payment through stripe, paypal & cashapp~

Lastly, you will always receive a tracking number when your order has shipped.